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During my year-long internship with COUNTRY Financial, I completed two major projects. Please view them below.
User Experience & Design Intern
May 2019 – May 2020
Adobe Illustrator, Adobe XD, UserZoom, Usability Hub
Internal employees created a Sharepoint to allow other employees to explore relevant training and look for answers to questions that may arise. The Sharepoint encompasses items that seasoned employees would normally have to teach newer employees. I was tasked to perform a heuristic UX review and facilitate 5 user interviews for the site. At the end of the project, I presented my findings and suggestions to the business partners.
1
Test Script
Think-aloud interviews
2
Heuristic Review
3
Feedback Analysis
System Usability Score
Present findings to stakeholders
The “people” icons within COUNTRY’s style guide were inconsistent which caused discrepancies within various digital applications. I was tasked to create similar-looking people icons and test them using UserZoom and Usability Hub.
1
Discover discrepancies
Create new icon options
2
Test Plan
Create test on Usability Hub
3
Review results
Determine icon recommendations
Present findings to stakeholders