COUNTRY Financial

During my year-long internship with COUNTRY Financial, I completed two major projects. Please view them below.

ROLE

User Experience & Design Intern

DURATION

May 2019 – May 2020

TOOLS

Adobe Illustrator, Adobe XD, UserZoom, Usability Hub

Project One

SharePoint Evaluation

Summary

Internal employees created a Sharepoint to allow other employees to explore relevant training and look for answers to questions that may arise. The Sharepoint encompasses items that seasoned employees would normally have to teach newer employees. I was tasked to perform a heuristic UX review and facilitate 5 user interviews for the site. At the end of the project, I presented my findings and suggestions to the business partners.

 

process

project process

1

Interview

Test Script
Think-aloud interviews

2

Analysis

Heuristic Review

3

Report

Feedback Analysis
System Usability Score
Present findings to stakeholders

Project One

Icon Style Guide

Summary

The “people” icons within COUNTRY’s style guide were inconsistent which caused discrepancies within various digital applications. I was tasked to create similar-looking people icons and test them using UserZoom and Usability Hub.

 

process

project process

1

Analysis

Discover discrepancies
Create new icon options

2

Testing

Test Plan
Create test on Usability Hub

3

Report

Review results
Determine icon recommendations
Present findings to stakeholders